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Update the firmware for the Cresnet device and Crestron Home processor. The firmware for the Cresnet device or Crestron Home processor is not up to date.
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Set the Admin username and password in the Create Admin Account dialog box.Press and hold the SW-R button on the Crestron Home processor (about 15 seconds) until the MSG LED flashes rapidly.The Advanced User, User Interface Device, and Common Device passwords must be set manually.When the passwords are reset, the system displays a prompt to enter a new Admin username and password.
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The process may take up to 15 minutes to complete.Ĭonnect to the Crestron Home processor using Crestron Toolbox™ software and then use the Text Console tool to check for a prompt. The Crestron Home processor begins the factory reset process and then reboots. Within 3 seconds, press the SW‑R button on the Crestron Home processor five times, with under a 1‑second gap between each press.Press and release the HW‑R button on the Crestron Home processor.NOTE: Use a small, pointed object (such as the tip of a pen) to press the buttons on the Crestron Home processor. To factory reset the Crestron Home processor:
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If required, download the backup files from the m圜restron Residential Monitoring Service before proceeding.All configured settings and all devices that are paired with the Crestron Home processor are erased during a factory restore.Common Device password: Refer to Troubleshootingįactory Reset the Crestron Home Processor.User Interface Device password: Refer to Troubleshooting.Advanced User password: Refer to Troubleshooting.NOTE: To change the Admin password, refer to Troubleshooting. Reset the Passwords and then Reboot: The password reset procedure is unobtrusive and should be attempted first. The following corrective actions can be performed: Improved security features were incorporated in firmware version 3.000.0419 that interfere with backward compatibility. Cannot change the Admin password using the Crestron Home Setup app.Cannot log in to the Crestron Home processor using Crestron Toolbox software.Cannot log in to the Crestron Home Setup app.The firmware for the Crestron Home processor was downgraded from version 3.000.0419 or higher to version 3.000.0329 or lower and any of the following conditions are occurring: If further assistance is required, contact a Crestron customer service representative at Cannot Connect to the Crestron Home System after Firmware Downgrade The following table provides troubleshooting information. Some features include a drag-and-drop interface, abilities to perform system tasks and provide feedback through communication features. Crestron Toolbox is a utility software that provides users with diagnostic and communication abilities when monitoring or troubleshooting a Crestron device.
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